Purchase rules
1. General provisions of the Purchasing Rules
1.1. These Contract Rules, together with the documents referred to in these Rules, are intended to provide information on MB "Moneli" ("Seller") and to set out the terms and conditions of sale of the Goods sold in this online shop ("Terms") to persons purchasing goods ("Goods") from the online shop ("Buyer").
1.2. These Terms and Conditions shall apply to any contract between the Seller and the Buyer for the sale of Goods ("Contract"). Please read these Terms carefully to ensure that you have understood them before proceeding with any order for Goods in the Online Shop. Please note that before completing an order, the Buyer must accept these Terms and Conditions and Privacy Policyand if you refuse to do so, the completion of the order and the ordering of the Goods is not possible.
1.3. The Buyer is encouraged to print these Terms and Conditions for future reference.
1.4. Please also note that these Terms and Conditions may be amended in accordance with the procedure set out in paragraph 6. We recommend that you review the Terms and Conditions each time you order Goods to ensure that you fully understand the terms and conditions under which your order will be placed in any particular case. These Terms were last updated on 12 August 2022.
1.5. These Terms and Conditions and any Contracts between the Seller and the Buyer shall be in the Lithuanian language only.
2. Information about the Seller
2.1. These Terms and Conditions apply to the purchase of Goods at www.moneli.lt. The Seller is MB Moneli, a Lithuanian company, duly registered and operating in the Republic of Lithuania, legal entity code 306685507, registration address Orchidėjų g. 7, Kaunas, LT - 46302. Data about the Seller shall be collected and stored in the Register of Legal Entities, managed by the State Enterprise Centre of Registers.
2.2. Daugiau informacijos apie Pardavėją pateikiama skiltyje „About us“.
2.3. Pardavėjo kontaktinė informacija pateikiama skiltyje „Contact“.
3. Products
3.1. The images of the Goods in the Online Shop are for illustrative purposes only. Although the Seller has made every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the display of the Buyer's device will accurately reflect the colours of the Goods. The Buyer understands that the Goods may vary slightly from their images.
3.2. The packaging of the goods may differ from that shown in the images on the online shop.
3.3. Unless expressly stated otherwise, all Goods available in the Online Shop are available. In the event that an ordered Product becomes unavailable, the Buyer shall be notified immediately by e-mail or other means (call and/or SMS) and the order for such Product shall be terminated.
3.4. The Seller shall have the right to set a minimum and/or maximum order quantity per order for certain Goods.
4. Processing of personal data
4.1. The Seller shall process the Buyer's personal data in accordance with Privacy Policy. Given that the Privacy Policy sets out important provisions of the Terms and Conditions, it is recommended that the Customer reads it carefully to ensure that all the provisions of the Privacy Policy are understood and accepted by the Customer.
5. Concluding the sale and purchase agreement
5.1. Customers may purchase Goods from this online shop:
a) natural persons aged 16 (sixteen) or over;
b) legal persons.
5.2. By accepting these Terms and Conditions, a person confirms that he/she is entitled to purchase Goods from this Online Shop.
5.3. The Seller's ordering procedure for the Goods gives the Buyer the opportunity to check and correct errors before the final order is placed. It is recommended that the Buyer carefully reads and checks the order placed at each stage of the order process.
5.4. The contract between the Buyer and the Seller shall be deemed to have been concluded from the moment when the Buyer, having created a shopping cart in the online store, having indicated the Buyer's name (in Latin letters) and delivery address, the exact postal code, having chosen the payment method and having read these Terms and Conditions, clicks on the button "Checkout" and, having chosen the method of payment, pays for the goods. Failure to pay for the order shall be deemed to be a breach of contract. The Seller has the right to contact the Buyer at the telephone number or by e-mail indicated in the order, on the basis of the contract concluded or to resolve any uncertainties regarding the performance of the contract.
5.5. Once the order has been placed and paid for, an email will be sent to the buyer confirming receipt of the order.
5.6. Each Contract (order) concluded between the Buyer and the Seller shall be registered and stored in the online shop database.
5.7. By entering into the Contract, the Buyer agrees to the sending of order information to the email address provided at the time of purchase.
5.8. In the event that the Seller is unable to sell the Goods, e.g. due to failure of production equipment, supply of raw materials, the Seller will inform the Buyer by e-mail or other means (call and/or SMS) and the order will not be executed. In the event that the Buyer has already paid for the Goods, the Seller will refund the amount paid within 14 (fourteen) calendar days.
6. Right to change the rules
6.1. The Seller reserves the right to modify these Terms and Conditions, including, but not limited to:
a) changes to payment terms;
b) changes to the applicable legislation.
6.2. Each time the Goods are ordered, for the purposes of the conclusion of the Contract between the Seller and the Buyer, the version of the Terms and Conditions then in force shall apply.
6.3. Whenever the Rules are amended in accordance with this Clause 6, the date of the amendment will be set out in Clause 1.4 of these Rules.
7. Returning Goods, Cancellation of Contract
7.1. The Buyer shall have the right to return the goods received - within the period specified in Clause 7.3 of these Terms and Conditions. This provision means that the Buyer, having changed his mind or decided to reject the Goods for any other reason during the said period, shall have the right to notify the Seller, orally or in writing, of his request to return the Goods to the Seller and to receive a refund. The costs of returning the Goods shall be borne by the Buyer.
7.2. This right of return shall not apply to goods made to the Buyer's specific instructions, which are not pre-manufactured and produced according to the Buyer's personal choice and are tailored to the Buyer's personal needs;
7.3. The Buyer's right of return applies only to natural persons and arises from the date of conclusion of the Contract, as defined in paragraph 5 of the Conditions. The Buyer shall have the right to return the Goods to the Seller within 14 (fourteen) days from the date of delivery of the Goods to the Seller and to recover the money paid for them or to request a replacement.
7.4. If the Buyer wishes to return the Goods and cancel the Contract, the Buyer must contact the Seller verbally or send the Seller a completed free-form request setting out the decision to cancel the Contract.
7.5. Goods are returned to MB "Moneli" Orchidėjų g. 7, Kaunas, LT - 46302.
7.6. The Buyer shall return or hand over the Goods to the Seller or to a person authorised by the Seller to receive the Goods, without delay and in any event within 14 (fourteen) days from the date of the notification to the Seller of the Buyer's decision to return the Goods (or to withdraw from the contract). The time limit shall be deemed to have been complied with if the Buyer has dispatched the Goods before the expiry of the 14 (fourteen) day period.
7.7. The Buyer may only exercise the right to return the Goods if the time limit for the return of the Goods has not been missed (as set out in clause 7.3) and if it will be possible to return the Goods to their original condition and sell them at the purchase price.
7.8. If the Buyer returns the Goods, the money paid for the Goods will be refunded, excluding delivery costs. Upon receipt of the Goods and after assessing their quality, the Seller shall refund the price of the Goods no later than within 14 (fourteen) days, subject to the provisions of Clause 7.13 of the Conditions. The current rates for delivery and handling services are set out in "Delivery of goods". If only part of the Goods are returned, the Seller shall refund the money paid for those Goods only, excluding delivery costs. In the event that the Goods are returned due to a defect in their quality, the provisions of Clause 7.12 of these Conditions shall apply.
7.9. The Buyer shall be liable for any diminution in the value of the Goods (including, but not limited to, the cases referred to in Clause 7.10 of the Conditions) caused by actions not necessary to determine the nature, characteristics and performance of the Goods. That is to say, the Seller shall have the right to unilaterally reduce the amount of the refund to the Buyer in proportion to the aforementioned diminution in value of the Goods.
7.10. The returned Goods must be undamaged, in good condition (intact labels, protective films, etc.) and unused. All returned Goods must be accompanied by the authentic labels, protective bags and the same accessories with which they were sold. Returned Goods must be in their original packaging in the same condition as when purchased by the Customer. Any gifts received in exchange for the Goods must be returned at the same time.
7.11. When returning the Goods, the Buyer must provide the order number.
7.12. If the Buyer returns the Goods due to defects in the quality of the Goods, the Seller undertakes to fully refund to the Buyer the price paid for the defective Goods and to reimburse the costs of delivery and return. If only part of the Goods are returned, the delivery costs shall be refunded only if the remaining Goods of the same order, when purchased alone, would have been subject to a lower rate than the rate applicable when the Goods were purchased together with the returned Goods and only to the extent of the difference between the said rates. If a return method other than that offered by the Seller has been chosen which results in disproportionate or higher costs, the Seller shall not be obliged to cover such return costs.
7.13. In the normal course of business, the Seller shall transfer the amounts refunded to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania or shall initiate the withdrawal of the amount or part of the amount reserved from the Buyer's payment card used for payment for the Goods, if the reserved amount has not yet been debited.
7.14. The Seller shall have the right not to refund the Buyer until the Goods have been returned to the Seller and inspected for compliance with Clauses 7.9 and 7.10 of the Conditions.
7.15. In the event that the Goods have been delivered to the Buyer after the withdrawal:
a) The Buyer must return the Goods to the Seller immediately;
b) except in the case of faulty Goods as provided in clause 7.12, the Buyer will be responsible for the cost of returning the Goods to the Seller;
c) The Buyer shall have the obligation to properly store the Goods until their return to the Seller;
d) The price of the Goods and delivery costs shall be reimbursed to the Buyer in accordance with clause 7.8.
7.16. The Buyer shall in all cases have the rights arising from the sale of defective Goods as provided by the legislation of the Republic of Lithuania. The return rules set out in this paragraph 7 or other parts of the Terms and Conditions shall not affect the existence of these rights.
8. Methods of delivery
Home delivery
8.1. At the Buyer's option, the Goods shall be delivered by a worldwide courier company at the Buyer's expense.
8.2. The Buyer undertakes to specify the exact location of the delivery of the Goods when selecting the home delivery service at the time of ordering. The exact delivery price depends on the weight and price of the Goods ordered. The current delivery costs are set out in the section "Delivery of goods".
8.3. The Buyer's order shall be prepared within 1-3 days unless otherwise stated in the description of the goods, except in the case of events beyond the Seller's control (as defined in paragraph 17 of these Conditions).
8.4. The Goods shall normally be delivered to the address specified by the Buyer in the "Delivery of goods" within the deadlines set out in.
8.5. Title to the Goods shall pass to the Buyer from the moment the courier hands over the Goods to the Buyer. The risk of accidental loss or damage to the Goods shall pass to the Buyer when the Buyer or a person nominated by the Buyer, other than the courier, accepts the Goods.
8.6. At the time of delivery, the Buyer or, as the case may be, the Buyer's representative, must check with the courier the condition of the packaging of the consignment, in accordance with the rules of the courier service provider(s) as set out in the section "Return of goods".
8.7. In the event of damage to the packaging of the consignment, the Buyer or the Buyer's representative, as the case may be, shall have the right not to accept the consignment. In such a case, a representative of the courier service provider shall, together with the Purchaser or, as the case may be, the Purchaser's representative, complete a special consignment inspection report, to be submitted by the courier service provider's representative, specifying the irregularities detected.
8.8. Once the Buyer or the Buyer's representative, as the case may be, has accepted the consignment and signed the data logger or paper delivery note provided by the representative of the courier service provider, as the case may be, without comment, the Goods shall be deemed to have been delivered in the undamaged packaging and the additional services indicated in the data logger or paper delivery note shall be deemed to have been duly performed, unless the contrary is proven.
8.9. Upon delivery and handover of the Goods at the address specified by the Buyer, the Goods shall be deemed to have been handed over to the Buyer, irrespective of whether the Goods are actually received by the Buyer or by any other person who has received the Goods at the address specified. If the Goods are not delivered on the scheduled date of delivery, the Buyer shall notify the Seller immediately, but no later than the day after the scheduled date of delivery.
8.10. If the Goods will be accepted by a person other than the Buyer, the Buyer must provide the details of the person who will accept the Goods when completing the delivery information in the "Notes" section of the order.
8.11. A valid proof of identity must be presented at the time of acceptance of the Goods in order to properly identify the Buyer. If the Buyer is unable to accept the Goods and the Goods are delivered to the address specified by the Buyer, the Buyer shall have no claim against the Seller for delivery of the Goods to the wrong person.
8.12. The Buyer shall inspect the packaging, quantity, quality, assortment, completeness and completeness of the Goods within 14 (fourteen) days from the delivery of the Goods. If the Buyer fails to comply with this obligation within the specified period and does not make any complaint to the Seller, the packaging of the Goods shall be deemed to be in conformity with the terms of the Contract in terms of quantity, quality, range, completeness and assembly.
Delivery to a post office
8.13. At the Buyer's choice, the Goods shall be delivered by a courier company in the Baltic States at the Buyer's expense.
8.14. The Customer undertakes to specify the exact address of the post office when selecting the delivery service at the time of ordering. The exact delivery price depends on the weight and price of the Goods ordered. The current delivery costs are listed in the section "Delivery of goods".
8.15. The Buyer's order shall be prepared within 1-3 days unless otherwise stated in the description of the goods, except in the case of events beyond the Seller's control (as defined in paragraph 17 of these Conditions).
8.16. The Goods are normally delivered to the post office specified by the Buyer in the "Delivery of goods" within the deadlines set out in.
8.17. The Buyer shall inspect the packaging, quantity, quality, range, completeness and completeness of the Goods within 14 (fourteen) days from the time of collection of the Goods from the Post Office. If the Buyer fails to comply with this obligation within the specified period and does not submit any claims to the Seller, the packaging of the Goods shall be deemed to be in conformity with the terms of the Contract in terms of quantity, quality, range, assortment, completeness and assembly.
9. Price and delivery costs
9.1. The prices of the goods will be as shown in the online shop, together with the delivery costs shown in the "Delivery" section. The Seller shall use its best endeavours to ensure that the prices of the Goods are correct at the time the Buyer places an order.
9.2. Prices of goods are subject to change, but such changes will not affect existing Contracts.
9.3. The prices of goods are inclusive of VAT (where applicable) at the rate applicable in the Republic of Lithuania at the time. In the event that the rate of VAT changes between the date of order and the date of delivery, the price may change to reflect the change in the rate of VAT unless the Buyer has paid for the Goods in full prior to the effective date of the change in the VAT rate. The Seller shall inform the Buyer in writing of such price change and shall give the Buyer the opportunity to purchase the Goods at the price adjusted to take account of the change in the VAT rate or to cancel the order. The order shall not be executed until the Buyer's reply has been received. In the event that the Buyer cannot be contacted using the contact details provided by the Buyer, the order shall be deemed to have been cancelled and the Buyer shall be informed thereof in writing by email.
9.4. Where the Goods are returned to the Seller, due to incorrect delivery information provided by the Buyer or the Buyer's failure to collect the shipment within the stipulated time, the Seller shall offer to resend the Goods to the Buyer, but the cost of the re-delivery of the Goods shall be borne by the Buyer.
10. Payment methods
10.1. The Buyer may pay for the Goods:
a) by using a direct link to your electronic banking account at any Lithuanian bank;
b) credit or debit card (Visa, MasterCard, Maestro, American Express, etc.)
10.2. Legal entities may also pay by bank transfer to the Seller's account indicated on the VAT invoice sent to the Buyer, indicating the order number given to the Buyer as the purpose of payment.
10.3. If the Buyer selects the payment method set out in clauses 10.1 (a), the Buyer must confirm the payment order with the Buyer's bank no later than 24 (twenty-four) hours after the "Pay" button has been clicked. If the payment order is not confirmed within this period, the Seller shall be entitled to consider that the Buyer has refused to enter into the Contract and to cancel the order.
10.4. The Goods selected by the Buyer are reserved in the Seller's system and the Seller proceeds with the order:
a) when the Seller receives notification from the Buyer's bank that payment has been made for the selected goods.
b) when the Seller sees a bank transfer from the Buyer in his account.
11. Duties of the Buyer
11.1. The Buyer undertakes to provide only correct and complete data on the purchase form. The Buyer must update the data provided on the Purchase Form immediately if there are any changes.
11.2. The Buyer undertakes to use the Online Shop in a fair and equitable manner and not to interfere with its operation or stability. Should the Buyer fail to comply with this obligation, the Seller shall have the right to restrict, suspend (terminate) the Buyer's access to the Online Shop without prior notice and shall not be liable for any losses incurred by the Buyer in connection therewith.
11.3. The Buyer shall pay for the Goods ordered and accept them in accordance with these Terms and Conditions.
11.4. Notwithstanding the obligations set out in other clauses of the Conditions, the Buyer undertakes to inspect the Goods before using them and to ensure that the Goods received are those which the Buyer ordered.
11.5. The Buyer shall comply with other requirements set out in these Rules and the legislation of the Republic of Lithuania.
12. Duties of the seller
12.1. The Seller undertakes:
a) to use its best endeavours to enable the Customer to make proper use of the services provided by the Online Shop;
b) respect the privacy of the Buyer and process the Buyer's personal data only in accordance with these Terms and Conditions, Privacy Policy and in accordance with the procedures laid down by the legislation of the Republic of Lithuania.
12.2. The Seller undertakes to comply with all the requirements set out in these Terms and Conditions.
13. Product quality
13.1. The Seller guarantees the quality of the Goods (statutory quality guarantee). The manufacturer provides a quality guarantee for different types of Goods for a certain period of time. The manufacturer's warranty obligations only apply if the conditions of use of the Goods have not been breached. Before using the Goods, the Buyer must carefully read the instructions for use of the Goods, if any.
13.2. Defects in the Goods shall be eliminated, defective Goods shall be replaced or returned in accordance with the procedure set out in these Rules and in accordance with the requirements of the applicable legislation of the Republic of Lithuania.
13.3. A Buyer wishing to make a complaint about faulty or incomplete Goods may do so by emailing info@moneli.lt
13.4. When lodging a complaint, the Buyer must provide the following information:
a) The order number of the product;
b) identify the defect, fault or missing part of the Goods;
c) provide other evidence, such as a photograph of the Goods, a photograph of the defective area (if it is mechanical damage and it is possible to photograph it), a photograph of the packaging of the Goods, etc.
13.5. When lodging a complaint, the Buyer must specify how he wishes the complaint to be resolved:
a) by the Seller remedying the defects in the Goods within a reasonable period of time, free of charge, if the defects can be remedied;
b) with a corresponding reduction in the purchase price;
c) by replacing the Goods with similar Goods of the same quality (subject to sufficient stock), unless the defects are minor or caused by the Buyer's fault;
d) by refunding the price of the Goods and withdrawing from the Contract where the faulty quality of the Goods constitutes a material breach of the order.
13.6. After the claim has been investigated, a reply is provided within 14 (fourteen) days.
13.7. For additional questions, the Buyer may also call +370 678 43 500 or ask questions by e-mail to info@moneli.lt
14. Responsibility
14.1. The Buyer is responsible for the actions performed using the Online Shop, including but not limited to the correctness of the data provided in the purchase form. The Buyer shall be liable for the consequences of any inaccuracy or inaccuracy of the data provided in the purchase form.
14.2. The Online Shop Buyer is responsible for the storage and/or transfer of his/her login data to third parties. If the services provided by the Online Shop are used by third parties who have logged into the Online Shop via the Buyer's login details, the Seller shall be deemed to be the Buyer, and the Buyer shall be liable for all actions performed by such third party in the Online Shop.
14.3. The Seller shall, to the extent not inconsistent with applicable law, be indemnified against all liability in cases where the loss is caused by the Buyer's failure to read these Terms and Conditions, the Privacy Policy and other documents referred to in these Terms and Conditions, without having been given the opportunity to do so, in accordance with the Seller's recommendations and obligations.
14.4. In accordance with the provisions of Article 8(3) of the Law on Electronic Signature of the Republic of Lithuania, the Buyer and the Seller agree that the confirmation of the Buyer's actions in the online shop with the login data (the identification code) shall have the legal effect of an electronic signature as set out in Article 8(1) of the Law on Electronic Signature of the Republic of Lithuania (i.e. it shall have the same legal effect as a signature on written documents and shall be admissible in evidence in court). The buyer shall keep his/her login data to the online shop secure and shall not disclose them, shall ensure that the data are known and used only by him/her, and shall not transmit or otherwise make the data accessible or available to other persons. If he/she suspects that his/her login data may have been accessed by another person, he/she shall immediately notify the Seller thereof, and shall immediately inform the Seller of any breach or disclosure of his/her login data to the online shop. All actions carried out using the Buyer's identification code shall be deemed to have been carried out by the Buyer, and the Buyer shall bear all responsibility for the consequences of such actions.
14.5. The parties shall be liable for the breach of the Contract concluded through the Online Shop in accordance with the procedure established by the legislation of the Republic of Lithuania.
14.6. In the event that the Seller breaches the provisions of these Terms and Conditions, the Seller shall be liable for any damage or loss suffered by the Buyer as a foreseeable consequence of the breach of these Terms and Conditions. Damage or loss shall be deemed to be foreseeable if it is an obvious consequence of the Seller's breach, or if the Seller and the Buyer were aware of such damage or loss at the time of entering into the Contract.
14.7. The Seller is not responsible for the information provided on other companies' websites, even if the Buyer accesses these websites via links on the Seller's online shop.
15. Events beyond the Seller's control
15.1. The Seller shall not be liable for any failure or delay in performance of the Contract or any obligations under the Contract if such failure or delay is due to events beyond the Seller's control as defined in Clause 15.2 hereof.
15.2. Event beyond the Seller's control means any act or event beyond the Seller's reasonable control.
15.3. In the event of an event beyond the Seller's control which affects the proper performance of the Seller's obligations under the Contract:
a) The Seller will inform the Buyer without delay;
b) The performance of the Seller's obligations under the Contract shall be suspended and the time for performance of the obligations shall be extended for the duration of events beyond the Seller's control. If events beyond the Seller's control affect the delivery of the Goods to the Buyer, the Seller will agree a new delivery date after the end of the events beyond the Seller's control.
16. Sending information
16.1. Taisyklėse vartojama sąvoka „raštu“ apima ir elektroninius laiškus.
16.2. The Buyer shall, in order to contact the Seller in writing or, where the Conditions require the Buyer to contact the Seller in writing, by sending an email to the Seller at info@moneli.lt. The Seller will inform the Buyer in writing (usually by email) of the receipt of the notification. For the purpose of withdrawal from the Contract, the Buyer's procedure for contacting the Seller is set out in paragraph 7 of these Conditions.
16.3. The Seller shall send all notifications to the Buyer to the email address provided by the Buyer on the Purchase Form.
17. Other provisions and dispute resolution procedures
17.1. Any Contract between the Seller and the Buyer shall be governed by these Conditions together with the documents expressly referred to in them. Any deviation from these Conditions shall only be valid if it is documented in writing.
17.2. The Buyer shall have certain rights under the laws of the Republic of Lithuania in relation to Goods of inadequate quality. Nothing in these Terms and Conditions should be construed as restricting or limiting the exercise of such rights.
17.3. The Seller shall be entitled to assign its rights and obligations under the Contract to a third person or persons, but such assignment shall not affect the rights of the Buyer or the Seller's obligations under these Terms. In the event of such an assignment, the Seller will inform the Buyer by providing information about the assignment in the online shop.
17.4. The Buyer shall not assign or transfer all or any part of its rights and obligations under these Terms and Conditions to any third person or persons without the written consent of the Seller.
17.5. If any provision of these Terms and Conditions is found by a court to be unlawful, void or unenforceable, the remaining provisions of these Terms and Conditions shall remain in full force and effect. Any provision of these Terms which is held to be illegal, invalid or unenforceable only in part or to a limited extent shall remain in full force and effect to the extent that it has not been held illegal, invalid or unenforceable.
17.6. Except as otherwise provided in these Conditions, any delay by the Seller in exercising any right under this Agreement shall not constitute a release or waiver of the Buyer's obligation to perform, and the separate or partial performance of any obligation, or the separate or partial exercise of any right, shall not constitute a waiver of the obligation or a waiver of any further exercise of that right.
17.7. These Terms and Conditions and the relationship between the parties hereunder (including the formation, validity, invalidity, performance and termination of the Agreement) shall be governed by and construed in accordance with the laws of the Republic of Lithuania.
17.8. Any dispute, controversy or claim arising out of or in connection with these Terms and Conditions or the breach, termination or validity thereof shall be finally settled in accordance with the procedure established by the legislation of the Republic of Lithuania.
17.9. The Buyer may submit requests or complaints regarding the Goods purchased in the Seller's online shop via the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.
17.10. Consumer disputes shall be settled out of court by the State Consumer Rights Protection Service, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
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